Have a look through our Frequently Asked Questions section to see if we can help. If you don’t see an answer to your question, please get in touch!


Question: Why do 10 shows instead of one giant live stream to the world?
Answer: This tour has become not only our tradition, but your tradition too. We’ve hit the road for the month of December (and often November) for the past 14 years to land in as many communities as possible and share our special Christmas show. Each town, venue, and human being in those communities have supported our band’s success over the years, and while we can’t actually travel to all these places this year, we wanted to create a sense of community and togetherness by partnering with all the people who have supported us in our decade plus career. 


Q: What steps are being taken to ensure the health and safety of the artists and employees?
The primary reason for streaming this event is to help ensure everyone’s safety, while still being able to provide entertainment. The execution of these shows require minimal people to be present in the recording space, apart from the artists. All recording follows provincial and federal guidelines about social distancing and safety.

Q: How are you going to be in a venue together during Covid?
A: We have worked hard to ensure safety for our entire team (the band and crew) during this strange time. Everyone will be wearing masks, working at their own stations, minimizing contact points. We selected the venue because it was big enough to house our small team while allowing us to remain socially distanced.

Q: How are you going to be socially distanced on stage?
A: We have chosen a large enough venue that our band of six can be comfortably and safely on stage together for these shows. We will be wearing masks at all times until we perform. We are taking all measures possible to minimize contact outside our band bubble during this time so we can host these shows safely this December. 

Q: Are you actually travelling to all these 10 places on your tour in December?
A: We are setting up in a single location in Ontario for the duration of this tour, to minimize travel and stay safe. There’s a benefit to that! We can play both our UK and Australia Christmas shows on the SAME DAY!


Q: Do I need an NAC account to buy a ticket? 
A: No, you do not need an account to buy a ticket. 

Q: When do I get my link to watch the livestream? 
A: When you buy your ticket you’ll see a note at the top of the page that says: You’ll need the ability to stream audio and video. A link with details on how to join will be emailed to you 1 hour before the event. All times are displayed in your local time zone.

Q: Will you send out a reminder before the show?
A: We will be posting reminders and tour updates on our social media leading up to the shows. Make sure you are signed up for our newsletter to receive reminders about all shows. The National Arts Centre will email you one hour before the show starts with details on how to join and the link to watch the show.

Q: What platform will this be broadcast on?
A: The show will be broadcast through the National Arts Centre website on VIMEO platform. You do not need to download any software to watch the show.

Q: What does the streaming platform look like?
A: The National Arts Centre has developed a new streaming platform where all our Christmas Shows will be viewed. The streaming platform will feature a chat window so you can connect with friends and us throughout the show and will also feature information about special guests and the charities we are working with for each show.

Q: Is this like a Zoom call?
A: No. However, you will be able to chat with the audience through a chat bar.

Q: Will I be able to see other people in the audience? Will they be able to see me?
A: No, viewer cameras will not be turned on for this performance. 

Q: Will I be able to chat with friends in a chat box?
A: Yes you will, along with anyone else “attending” the show.

Q: I live in the USA (or outside of Canada, Australia and the UK where these shows are happening) – can I still attend one of these shows?
A:  The answer is a resounding YES! Tickets are available to anyone and everyone. We’ve done our best to offer shows in a variety of time zones around the world to make viewing times comfortable for our audiences.

Q: What if my town/region/country isn’t listed on your tour? Can I still buy tickets?
A: You sure can! Even if your town isn’t listed, you can attend any show – and your ticket purchase will also help support a charity and venue/promoter local to that community.

Q: Can I buy a ticket for a friend? How do I do this so it goes to their email instead of mine?
A: Of course! Select the type of ticket and quantity of tickets you would like to purchase for a friend and click ‘Continue’. You will be taken to the Ticket Information page where you will enter their First Name, Last Name, and Email. Once this ticket has been paid for (on the following page) your friend will receive their ticket(s) for the show! You will need to purchase tickets for friends individually as you can not send a block of tickets to separate people.

Q: Can I buy for someone in a different town, province or country?
A: Of course! This is a virtual tour so we are able to perform all around the world at any one time!

Q: Why are there different ticket prices and do you get benefits if you pay more?
The different ticket prices reflect the numbers of people watching from home. For example, there’s a Single Ticket option for a single viewer, a Date Night Ticket (if two people are watching) or a Household Ticket if you are watching with your family or bubble.

Q: Will I be able to access this stream after the show is done?
A: Yes, the show will be available to you for 24 hours after the show airs. 

Q: Will the shows be live?
A: Yes, the shows will be live! This means in order to play in Australia’s evening hours, the band will be playing their show in Ontario at 5am! This will be a first for the Good Lovelies! 

Q: Will the shows be the same every night? 
A: The shows will vary every night. We have so much material that we can make sure each show is a little different and fresh for audience members wishing to attend more than one concert – AND – each show will feature a different special guest! 

Q: Can I transfer my ticket to someone else?
A: Tickets are non-transferable. Access to the livestream will be linked to your email and phone number.

Q: Is my ticket refundable?
A: Just like a ticket to an in-person show your ticket is non-refundable. However, the show can be accessed for 24 hours after it streams, so you can still catch the show if you miss the “live” performance time.

Q: What is a livestream?
A: Live streaming refers to online streaming media broadcasted in real-time without requiring a completely downloaded file. In this case, you’ll be able to watch a live music performance from the comfort of your own home. All you need is a computer or mobile device and an internet connection!

Q: Is the performance actually live or recorded?
A: This performance will be live at the local broadcasted time of the show! Rest assured we are following all guidelines set out by local authorities to ensure the health and safety of the artists and the crews working onsite.